General

Can I change my answers to questions?

All answers to questions are final. This is to ensure that people really think about it before they lock in an option. It also prevents anyone from affecting their match percentage after being connected.

How does TwoPeas work?

You answer a series of targeted questions that shape a profile for who you are and what you’re looking for in a partner.

We then process this profile through our algorithm and connect you with others when there is a match above the required threshold.

Where can I download TwoPeas?

Currently, TwoPeas is only available for iPhone. You can download it via the AppStore.

Do I need to sign in with Facebook?

Yes. We use Facebook to create profiles on TwoPeas as it has one of the most advanced identity authentication processes available today. By leveraging this technology, we are able to ensure that someone you are matched with on TwoPeas is who they say they are. No catfishing here.

Do I have to have location services turned on?

We use your location as part of our algorithm to ensure that those you’re matched with are within a set proximity to you. Without location services turned on we will be unable to position you for the matching process.

How do I turn location services on?

In order to enable location services for TwoPeas, you’ll need to open Settings on your iPhone, access location services, find TwoPeas and then ensure ‘While Using the App’ is selected.

Matches

Who can I be matched with?

You can be matched with anyone within the match radius from where you are. That radius fluctuates depending on how many people are using the app within your area.

We will always aim to deliver matches who are closest to you but as we are an app that stands for deeper connections, we won’t shy away from introducing you to someone a little further away if you’re a great match.

Are some matches better than others?

The higher the number of questions you are matched on, the harder it is. That means that a match made on 250 questions is going to be more accurate than one made on 50.

Matches begin to be calculated above 50 questions and are limited until you are above 100, this is where the real magic happens.

Why do I need to become a subscriber to talk to my matches?

We’re for those who are looking for a more serious connection than the majority of those you find on a free app. By requiring a small monthly fee to use TwoPeas, it separates those who are genuine about their journey and those who aren’t.

Why has a match disappeared?

This means that the person you were matched with has either unmatched with you, they cancelled their subscription or deleted their account.

How do I unmatch with someone?

To unmatch with someone you’ve been connected with, you can tap the Menu menu on the user’s profile and select the unmatch option.

Can I report and block a match?

Yes, of course. To do this, tap on the Menu menu on the profile in question and select the report and block option. This will remove the link between the two profiles, ensure that you’re never matched again and report the user for review.

Can my matches see my location?

We only show your distance from the people you’re matched with, never your actual location.

It is visible on your profile so that you are aware of where we have located you.

Why is my match so far away?

Sometimes, we find a match that meets a large portion of your requirements, we’d rather you know than didn’t. You never know where it could lead, they could be the one.

Why aren't I receiving many matches?

We are all about quality over quantity. Rather than bombarding you with mediocre matches, we would rather wait a little longer and provide you with one of substance. The good news is that you can use the app for free until you do find a match.

Keep on answering those questions, the more answers you have the greater the number of potential matches.

Do matches ever expire?

Nope. Once a match is made, it is up to you guys as to how long it lasts.

Can I re-match with unmatched connections?

No, once a match is removed, you will not be rematched and you can’t get it back. If its not meant to be, no point forcing it. On to bigger and better things.

Questions

How honest should I be in my answers?

Very. TwoPeas only works if you’re completely honest. In order to find a match to truly work, both parties need to be honest about the answers to the questions. That is how you both find what you’re really looking for.

Can I change my answers later on?

All answers to questions are final. This is to ensure that people really think about it before they lock in an option. It also prevents anyone from affecting their match percentage after being connected.

What if a question isn't important to me?

If you’d rather a question didn’t impact your match percentage you can select ‘Not Important’ for its importance. This will give the question no value when it comes to calculating matches.

Why are the questions in levels?

The questions are in levels so that matches can be made in bands with others at similar levels. For example, a level 2 user can’t be matched with one on level 8.

This provides those who are quite far along their journey can be matched with others who are at the same point.

I've answered all the questions, now what?

We add new questions to the app regularly, hang tight, there’ll be more soon.

In the meantime, why not suggest a question you’d like to add?

Can I contribute to the questions?

We encourage it. We love it when you guys contribute to the product. We want your input to help shape it into the future.

Profile

Can I change my location?

You don’t have to do anything to change your location. We will track you while you use the app to shift your match radius with you as you travel.

Travel for work, move to a different state? So does your potential match perimeter.

How do I add new photos?

By accessing your profile through the app, you can tap Edit Profile and add new images from your Photo Library on your phone.

How do I change my profile picture?

You can change which picture is your displayed on your profile by tapping the more menu on the image you’d like to feature and select ‘Make Profile Picture’.

Is it easy to delete photos?

To delete an image, you can tap on the more menu on the image you’d like to remove and select ‘Remove’.

Do I have to show my occupation?

You can use this text area to display anything you like. We populate it with work information from Facebook but it can be updated with something that gives people a better insight to who you are if you prefer.

Can I change my name?

Your name is pulled in from your Facebook profile upon account creation. If you want to change it, you’ll need to delete your current profile and create a new one with your new name.

Deleting your TwoPeas account will delete all your matches and messages. If you wish to proceed, follow the steps below:

  1. Delete your TwoPeas account
  2. Add your actual birthdate to your Facebook profile
  3. Create a new TwoPeas account

It’s not easy, we know, but this is set this way to prevent people from being dishonest about who they are.

What if my age is wrong?

You age is set upon account creation via Facebook. In order to change your age, you’ll need to delete your current account and create a new one with your new age. Deleting your TwoPeas account will delete all your matches and messages. If you wish to proceed, follow the steps below:

  1. Delete your TwoPeas account
  2. Add your actual birthdate to your Facebook profile
  3. Create a new TwoPeas account

Can I take my profile offline temporarily?

You sure can. We allow you to control if your profile public or not. What does this mean? If your profile is not public, this means that you won’t be included in any match calculations while still being able to communicate with those you’ve already been matched with.

What if I want to delete my profile?

You can delete your profile if you wish, however this will delete all your matches and messages. If you wish to proceed, you can do this via the More menu within the app.

If you’re a subscriber, you’ll need to cancel your subscription with Apple via your iTunes account.

Why can't I log in?

If you’re having difficulties logging in, it could be due to a number of reasons. To eliminate many, please make sure you’re using the most recent version of the app.

If the problem persists, please contact support@twopeasapp.com

Subscription

Why do I have to be a subscriber to talk to my matches?

We’re for those who are looking for a more serious connection than the majority of those you find on a free app. By requiring a small monthly fee to use TwoPeas, it separates those who are genuine about their journey and those who aren’t.

How can I start a subscription?

To start a subscription, you can choose a message a match and follow the prompts to select a subscription option. Alternatively, you can access the subscription options via the Subscription section of the More menu within the app.

How can I change my subscription option?

You’ll need to do this with Apple via the App Store. You can access this through your Apple ID section in the Settings app on your iPhone.

Navigate to Manage Subscriptions, tap on TwoPeas and here you can change your subscription option.

What happens if I stop my subscription?

You can stop your subscription at any time, though this won’t take effect until the end of the current subscription term. When the subscription is not renewed you will lose the ability to communicate with your matches.

Couldn’t find what you were looking for?

Contact Support